Return Policy
Our Commitment to You
Your satisfaction is our priority. If you encounter any issues with your order, please contact us before opening a return request. We will work with you to resolve it promptly.
Return Eligibility
We accept returns within 30 days of delivery under the following conditions:
- Items must be returned in their original condition
- Products should be unused, unworn, and unwashed
- All original packaging, tags, and labels must be intact
- Proof of purchase (order number or receipt) is required
Items That Cannot Be Returned
For hygiene and safety reasons, the following items are non-returnable:
- Perishable goods
- Intimate or sanitary products
- Personalized or custom-made items
- Sale or clearance items (unless defective)
How to Initiate a Return
Important: Please contact us before starting a return
- Email us at achsonsautos@gmail.com
- Provide your order number and reason for return
- Wait for our return authorization and instructions
- Ship the item back using the provided instructions
Refund Process
Once we receive and inspect your returned item:
- Full refund will be issued if the item meets all return conditions
- Refunds are processed to the original payment method within 5-10 business days
- You will receive an email confirmation once your refund has been processed
Return Shipping
- Customers are responsible for return shipping costs unless the item is defective or we made an error
- We recommend using a trackable shipping service
- We are not responsible for items lost or damaged during return transit
Exchanges
If you need a different size, color, or product, please contact us to arrange an exchange. Exchanges are subject to product availability.
Damaged or Defective Items
If you receive a damaged or defective item:
- Contact us immediately with photos of the damage
- We will arrange a replacement or full refund at no cost to you
- Return shipping will be covered by us
Questions?
If you have any questions about our return policy, please contact us at:
- Email: achsonsautos@gmail.com
- Phone: +971 54 484 5707
Last Updated: 25 oct 2025
